Quality Analyst - Loan
📍 Mumbai
💼 Experience: 2-4Years
- Monitor and audit outbound sales calls to ensure compliance with Angel One’s quality standards.
- Provide structured feedback to sales representatives, identifying strengths and improvement areas.
- Track and analyze performance using quality monitoring systems, ensuring data-driven insights.
- Ensure compliance with regulatory and internal guidelines for customer interactions.
- Provide feedback and quality report with internal team.
- Ensuring achieving the assigned monthly audit